Frequently Asked Questions

• I can’t scan my QR code, what do I do?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Here’s a few things you can do to resolve the problem:

  • Check to make sure that your phone is compatible with an eSIM. Some older models of mobile aren’t compatible.
  • Check your QR code to verify it is legitimate. Look for any signs of damage or incomplete lines. If the problem persists, obtain a new code.
  • Make sure that your eSIM is activated from your phone settings.
  • Ensure that you scan the code in good lighting conditions - poor lighting can interfere with a clean scan.
  • Move your phone closer to the QR code, and if possible, align it with the markers on the camera.
  • Try and restart your phone and see if the problem corrects itself.

  If you still can’t scan the QR code, please contact a Travel Roam team member for more assistance.

• How do I check that I have the correct eSIM activated or enabled?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• How do I tell if my eSIM is installed?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• Why has my home SIM stopped working after activating my eSIM?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• Can I apply for a loan if I have poor credit?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• Can I access any website or service with my eSIM?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• If I install an eSIM, will my phone be locked?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• How many individual eSIM can I have on my phone at once?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• Can I apply for a loan if I have poor credit?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• What actually is a data bundle for my phone?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• What actually is a data bundle for my phone?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

• What are the benefits of an eSIM?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Here are the benefits of using an eSIM for your phone:

  • The eSIM is a flexible way of accessing the internet no matter where you are.
  • You can use your eSIM in place of a normal SIM card to bypass restrictions surrounding data use and prices.
  • You can use an eSIM for things that a normal SIM may be unable to do due to service terms and conditions.
  • An eSIM is safer than other forms of public wifi.
• Will my eSIM use up more battery?

  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce varius euismod lacus eget feugiat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Massa sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.